Return Policy

WE WILL NOT EXCHANGE, REFUND OR REPLACE ANY PLANT THAT HAS BEEN DAMAGED BECAUSE OF MAINTENANCE ISSUES.

Our return policy is quick and easy: If you are not happy, then we are not happy.
Gethsemane customers have 14 days with a receipt to receive a refund the way the items were purchased. Within 15-30 days of purchase, with the receipt, customers may receive a store credit or exchange the items for something else. There are a few exceptions, please see below.

We want to thank you for letting Gethsemane help your gardens grow.

Wild Pansy Gift Shop Returns

Returns with gift tags may be exchanged only until date indicated. Returns with receipt within 14 days of purchase are refunded via method of payment. Returns, with receipt, within 15-30 days receive store credit or may exchange the items for something else.

Greenhouse Plant Return Policy

BLOOMING PLANTS, BONSAI & SALE PLANTS ARE NOT INCLUDED IN THIS GUARANTEE. ALL SALES FINAL.

  • 1 month for INSECT PROBLEMS ON THE PLANT ONLY
  • MUST have your receipt & the plant MUST be in its ORIGINAL CONTAINER
  • Plant maintenance is the customer’s responsibility. WE WILL NOT EXCHANGE, REFUND OR REPLACE ANY PLANT THAT HAS BEEN DAMAGED BECAUSE OF MAINTENANCE ISSUES. Please call the greenhouse staff with any care questions or concerns at (773)-769-8219, we are happy to help!

Trees & Shrubs Warranty Policy

Have a tree or shrub that’s giving you trouble?

Gethsemane Garden Center offers a one (1) year warranty on newly purchased trees and shrubs.

Plants purchased at the full retail price that fail to survive the first year will be replaced with another plant or store credit. Replacements will not be considered on plants that have cosmetic damage alone.

• The warranty is valid for one (1) year from the original date of purchase.

• The warranty covers 100% of the original amount paid for the plant plus sales tax, if applicable.

• You must have your original cash register receipt to activate the warranty. For your convenience please contact us at treesandshrubsgethsemane@yahoo.com with a current photo of the plant and an image of your receipt.

• There will only be replacement of the tree or shrub, or store credit issued for the dead plant material. No cash, debit, or credit card return will be issued.

• Services such as delivery, planting, or any other applicable labor fees are not covered under this warranty.

• Please note that we do not offer a warranty/guarantee of any kind for trees and shrubs that are purchased at a discounted price or that have been planted in containers, raised beds, or parkways.

• Please be aware that Gethsemane will not accept any returns on plant material that has left the property due to the possibility of contamination. Our plants are sourced from growers that are part of a certification program that are inspected on a regular basis to help prevent the spread of disease.

Annuals, ground-covers, houseplants, perennials, roses, aquatics, and sale items are not under warranty.

In Gethsemane’s Greenhouse, customers may bring back a plant within one month, with the receipt, if there are insect problems on the plant only. The plant must be in it’s original container. Plant maintenance is the customer’s responsibility. If you have questions or issues please call the greenhouse experts immediately, they are happy to help. There will be no exchange, refund, or replacement of any plant which has been damaged due to poor plant maintenance. This can include: watering too much/too little, no drainage in the pot, incorrect light for the selected plant, too much/too little fertilizing, leaving the plant in standing water, leaving your plant under or near a radiator, heat-vent, or AC ducts.